The Art of Difficult Conversations
Fear of conflict can prevent breakthroughs in trust, connection, purpose, and impact at work. But what if we viewed saying the hard thing as a necessary catalyst for change? In this course, you will learn practical strategies to approach challenging conversations with skill, compassion, and solutions in mind.
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Lesson 1: Why We Fear Difficult Conversations: Our Relationship to Conflict and Stress
Uncover some common fears about difficult conversations and reframe your relationship to conflict.
Uncover some common fears about difficult conversations and reframe your relationship to conflict.
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Lesson 2: Master Your Amygdala
Learn why it’s important to be aware of your stress responses in what you can do to better manage them.
Learn why it’s important to be aware of your stress responses in what you can do to better manage them.
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Lesson 3: Checking Yourself & Your Environment
Learn how to think about how to set up yourself and others for a successful conversation by assessing your energy and environment.
Learn how to think about how to set up yourself and others for a successful conversation by assessing your energy and environment.
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Lesson 4: Unpacking Complex Emotions: Understanding What’s Showing Up in Difficult Conversations
Gain awareness and understanding about which emotions may surface during your difficult conversations, and what may lie beneath.
Gain awareness and understanding about which emotions may surface during your difficult conversations, and what may lie beneath.
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Lesson 5: What to Say: Microscripts for Difficult Conversations
Gain actionable language scripts to adapt to difficult conversations you may face.
Gain actionable language scripts to adapt to difficult conversations you may face.
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